Privacy Policy

Drop It Direct

A brand of Thrive Local NZ Ltd

Last updated: 5 May 2026

1. Introduction

Drop It Direct is a brand of Thrive Local NZ Ltd (NZBN: 9429053644879), a company registered in New Zealand. We are committed to protecting your personal information and your right to privacy in accordance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, and share your personal information when you use our services, visit our website at dropitdirect.com, or engage with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Legal entity: Thrive Local NZ Ltd

Trading as: Drop It Direct

IRD Number: 148-656-673

Website: dropitdirect.com

Contact email: info@dropitdirect.com

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at the email address above.

3. Information We Collect

We collect the following types of personal information from you:

3.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Business name and details

• Social media account details and handles

• Business content, images, and logos provided for use in our services

• Payment information (processed securely via Stripe)

3.2 Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

• IP address and browser type

• Pages visited and time spent on our website

• Referring website addresses

Note: We intend to implement Google Analytics on our website in the future. When implemented, this policy will be updated accordingly. Google Analytics may collect information such as how often you visit our site, what pages you visit, and what other sites you used prior to visiting our site.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage website design and digital marketing services

• To process payments and manage billing

• To create and publish social media content on your behalf

• To communicate with you about your account, services, and support

• To send marketing emails and special offers to prospective and existing customers (you may opt out at any time)

• To improve and personalise our services

• To comply with our legal obligations under New Zealand law

5. Marketing Communications

We may send you marketing emails about our services, promotions, and updates. These emails are sent only to people who have expressed interest in our services or have an existing relationship with us.

You can opt out of marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us directly at info@dropitdirect.com

Please note: Opting out of marketing communications will not affect transactional emails related to your active services (such as invoices, receipts, and service notifications).

6. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in delivering our services. These include:

6.1 Payment Processing

Stripe, Inc. — We use Stripe to securely process and store payment information. Your payment card details are never stored on our servers. Stripe's privacy policy can be found at stripe.com/privacy.

6.2 Hosting and Domain Services

We use third-party hosting and domain providers to host your website. These providers may have access to your business details as necessary to provide their services.

6.3 Email Marketing

We may use third-party email marketing platforms (such as Polaris or similar providers) to send marketing communications. These platforms are bound by their own privacy policies and data processing agreements.

6.4 Social Media Platforms

When we manage your social media presence, we will access and post content to your social media accounts using the credentials you provide. We do not share your credentials with any unauthorised parties.

All third parties we work with are required to handle your data in accordance with applicable privacy laws.

7. Data Storage and Security

We take reasonable steps to protect your personal information from loss, unauthorised access, disclosure, alteration, or destruction. We use industry-standard security practices including:

• Secure HTTPS connections on our website

• Encrypted payment processing via Stripe

• Limited access to personal information on a need-to-know basis

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations, including:

• Financial and tax records: retained for a minimum of 7 years as required by New Zealand law

• Customer account information: retained for the duration of the business relationship and a reasonable period thereafter

• Marketing data: retained until you opt out or request deletion

You may request deletion of your personal information at any time, subject to our legal obligations to retain certain records.

9. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of your personal information if it is inaccurate or incomplete

• Request deletion of your personal information (subject to our legal obligations)

• Complain to us if you believe we have breached the Privacy Act 2020

• Make a complaint to the Office of the Privacy Commissioner if your concern is not resolved

To exercise any of these rights, please contact us at info@dropitdirect.com. We will respond to your request within 20 working days as required by the Privacy Act 2020.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Currently, our use of cookies is limited to essential website functionality.

We intend to implement Google Analytics in the future, which uses cookies to collect information about how visitors use our website. This information helps us improve our website and services. Google Analytics does not identify individual users. When Google Analytics is implemented, you will be notified and this policy will be updated.

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the date at the top of this policy and, where appropriate, by email.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Legal Disclosure

We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, court order, or similar legal process. We may also disclose information when we believe in good faith that disclosure is necessary to:

• Protect our rights or property

• Protect your safety or the safety of others

• Investigate fraud or prevent illegal activity

• Respond to a request from a government authority or regulatory body

We will take reasonable steps to notify you of any such disclosure where permitted by law.

14. Complaints

If you have a complaint about how we have handled your personal information, please contact us first at info@dropitdirect.com. We will investigate your complaint and respond within 20 working days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz

• Phone: 0800 803 909

• Email: enquiries@privacy.org.nz

15. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

Thrive Local NZ Ltd (trading as Drop It Direct)

Email: info@dropitdirect.com